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Our Privacy Policy and Notice
Information covered by this statement:
Robert Irving Burns Group Companies (RIB) are committed to ensuring that your privacy is
protected. We are dedicated in safe guarding and preserving your privacy when using our website
or services.
On this site, all the UK companies in the RIB Group (included but not limited to Robert Irving Burns
Limited, Castlebar Asset Management Limited, Wellbeck Asset Management Limited, Susskind Asset
Management Limited and their respective subsidiaries) which will collect and use the information in
the manner set out in this Privacy Notice, can be referred to as “our”, and “we” ( a ‘data controller’)
for the purposes of your personal data. Any reference to “you”, or “your” refers to anyone who is a
user of our site or our services (a ‘data subject’).
By accessing, browsing or otherwise using our website www.rib.co.uk you confirm that you have
read, understood and agree to the terms of this Privacy Policy.
What information we collect directly from you?
Information you give to us:
You may provide us with information when using our site by completing any enquiry forms,
corresponding with us by phone, email, or otherwise. The information you provide may include your
title, name, date of birth, address, email address, phone number, or other contact details. We may
also collect other information from you such as the property you may be interested in, cost,
location and other information in relation to the property. We collect this information that you
provide to us, to deliver you with email updates and assist with your property enquires.
You acknowledge that the information which you have provided to us may be sensitive personal
data under the General Data Protection Regulation (GDPR) 2018 and you consent to your data being
processed as set out in this privacy policy.
Information we collect from you:
Information that we collect from you relates to the technical information that we collect. We may
automatically collect information about your computer or mobile device, including your IP address,
information about your visit, your browsing history, and how you use our website. In addition to
this we may also collect information such as browser type and version, time zone setting, browser
plug-in types and versions, operating system and platform.
Information we exchange with 3rd parties:
We may receive information about you if you use any other websites we have a service with. In
these scenarios you will have already been informed that your data may be shared and combined
with data collected from this website. We also work closely with this parties such as credit
reference agencies, social media platforms, sub-contractors, and other relevant parties and may
collect information about you from them.
Please note that third parties may use cookies, web beacons and other storage technologies to
collect or receive information from your websites, apps and elsewhere on the internet and use that
information to provide services including measurement services and target ads.
How we use your personal data?
Information that we have collected is used in relation to your direct use of our site and services. We
use your information to:
- To contact you
- To provide you with information about other goods and services that we offer
- To provide customer service
- To verify your identity
- To gather information where we have entered into a contract with you
- To comply with any legal obligations
- To send you marketing information
- We use your personal information for the purposes of satisfying our responsibilities to you to let or
sell your property or, if you are a buyer or tenant, for the purposes of arranging a contract for sale
or a lease for you
- If you are purchasing a property we are acting as agents for the sale of or selling a property through
us we will share your personal information with your appointed solicitors and the solicitors acting
for the other side of the deal as is necessary to facilitate the sale or purchase
- If you are renting a property we are acting as letting agents of, we will share your personal data
with third party referencing agencies for the purposes of the prevention and detection of crime,
fraud and/or money laundering and checking your suitability to rent that property
- Where we manage a property on your behalf, we may need to pass your personal information to
third parties such as contractors to carry out maintenance on your property
- Where we have portfolio management services we will share your personal information with third
party lender
We also use your personal information for technical reasons, and for our own service
improvements:
- To ensure that content from our site is presented in the most effective manner for you and for your
computer;
- To identify patterns that we can use in our marketing strategy and to help us develop, administer,
support and improve our services and features and adverts
- To ensure we our keeping our website safe and secure always
How long we keep your personal information?
The period which will we keep your information for is based on your individual circumstances and
the type of service you have requested from us. The retention period may be longer than the period
for which we are providing services to you where we have statutory or regulatory obligations to
retain personal information for a longer period, or where we may need to retain the information in
case of a legal claim.
We may transfer, store, or process your personal information in locations outside the UK and the
European Economic Area (EEA). Where the countries to which your personal information is
transferred do not offer an equivalent level of protection for personal information to the laws of the
UK, we will ensure that appropriate safeguards are put in place.
Information security
RIB is committed to keeping personal information secure. We have implemented technical,
administrative and physical procedures designed to protect personal information from loss, misuse
or alteration.
We limit access to personal information to those who have a business need. We keep personal
information only for so long as deemed reasonably necessary.
Your Rights
This Privacy Policy together with any other documents referred to in it, sets out the basis on which
any personal data we will collect from you, or that you provide to us, will be processed by us.
You have several rights in relation to your personal details that we hold. You do hold the right to
know what information we hold on you, how we have used your information, and the right to have
your information corrected If you believe it to be inaccurate or incomplete. Further information on
the Act and your rights available at http://ico.gov.uk/.
Contact Us
We welcome your views about our website and our privacy policy, if you have any questions about
this Policy or our use of your personal information, or if you wish to unsubscribe from marketing
and communication messages from us or would like to submit a subject access request, please
contact the Data Protection Administrator, Vaiva Vaitiekunaite, via post at 23-24 Margaret St,
Marylebone, London W1W 8LF or via email on props@rib.co.uk
Cookies
When you visit our website, we use cookies, which are small pieces of information that allow us to
maintain your connection to our website. This website may use cookies for detecting what kind of
device you have, in order to present content in the best way, for a language switch and/or for other
purposes. These cookies do not collect or store any personally identifiable information. If you’d like
to know more about cookies and how to refuse the use of cookies, visit the ICO website.
Changes to our Privacy Policy
We may amend this privacy policy at any time, therefore any changes we may make will be posted
on this page, so please check back frequently. Your continued use of our website will constitute as
your acceptance of, and agreement to, any changes to the privacy policy.
This Privacy Policy was last updated 20th May 2018.
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